Your firm may succeed or fail based on Google reviews. Unfortunately, some people do post unfavorable or phony reviews on Google. But what can you do about it, if anything?
In this article, we’ll show you how to try to erase a Google review. Google evaluations act as “word-of-mouth” on the internet, affecting prospective buyers even before they visit your website or enter your store.
In the end, it’s not the end of the world to have both positive and negative ratings on Google. A few unfavorable reviews among the majority of positive ones actually show that you are a legitimate company and that you didn’t just rely on word-of-mouth recommendations from friends.
Is It Possible To Delete Google Reviews
You may occasionally need to know how to delete Google reviews due to fraudulent or defamatory remarks. If you believe that a review of your business is inaccurate or has been fabricated, there are actions you can take.
Any business can die from negative Google reviews and complaints, but tiny and newly established firms are particularly vulnerable. A Google review can be disputed, which is good news. Though it can be annoying, the process is not simple.
Unfortunately, you can’t just go to your Google account and delete the review yourself. It is possible to get in touch with Google in the hopes that they will take down the review, but there is no assurance that they will do so. Even so, it might be worthwhile to give it a shot.
How To Delete Google Reviews
There isn’t a large “delete” button, which is unfortunate. There are other ways to get a negative review erased, though, if you are the owner of the company that has received it.
Responding to the reviewer is one of the first things a business owner should do to remove a Google review. If you speak up, the client may decide to take down the Google review on their own. You may at least lessen the harm by explaining your side of the story so that other potential consumers can learn a little bit about your customer service abilities.
Following are some pointers to keep in mind when answering a critical review:
- React politely
- Avoid becoming defensive and avoid taking things personally.
- If necessary, express regret and offer to make things right.
- Keep your reaction succinct and direct.
- Move the discussion to a private platform, such as text or email.
These pointers might be crucial and determine whether the reviewer retracts the negative comment or leaves it up. So that you can look into the situation that led the person to submit a negative review in the first place, ask them to get in touch with your business. Make every effort to ensure that they have a great experience if they decide to follow up.
You can report a review as being untrue, inappropriate, or supporting a rival if you think it should be taken down by Google. Reviews will only be deleted if they go against Google policy.
Take the following actions to mark a review:
- Activate your Google Business Profile.
- Decide on a location (if you have multiple)
- Go to the menu and choose “Reviews.”
- Locate the contested review. Select “Flag as inappropriate” from the three-dot menu by clicking it.
It can take a few days for Google to examine your request and decide whether to remove your Google review. Ask others to flag the review as well, if at all possible, as this may draw additional attention to an objectionable review and persuade Google to take down the Google review.
The review might be deleted if you flag it or respond to the unjust comments.
Also Read: Is GBP Reviews a Ranking Factor
How To Remove Google Reviews From Maps
The first step is to open Google Maps in order to hide Google Reviews from appearing on the map. After that, follow the detailed instructions below:
- Locate your company listing on Google Maps.
- Once your company has been discovered, look for the unfavorable review that you want to report.
- In the top right corner of the review, click the three vertical lines.
- A new dialogue box will now appear once you click on report review.
- Add a succinct explanation of how the review in question breaches one or more Google review policies.
- After that, click “report review” to send it to Google for human evaluation by a member of their staff.
If it is a review you submitted, you can delete it from Maps by doing the following eight steps:
- Go to your Google account and log in.
- Activate Google Maps.
- In the upper left corner, click menu.
- Please choose your contributions.
- Pick reviews.
- Next to the specific review, you want to delete, click more.
- Select delete.
- Observe the directions
Editing your review is an alternative to deleting it. Simply repeat the previous steps, but after clicking more, select Edit.
When To Delete Google Reviews
Consider the last time you considered going to a restaurant in a foreign nation or city. What did you do next once you had checked into your hotel room? You searched online for suggestions to learn about the top restaurant in your neighborhood. Most likely, you used Google to look up nearby restaurants before deciding to place an order or go to the one with the best reviews. Google reviews are the most important consideration while choosing the greatest hotel. Google reviews have the power to make or damage a company’s online reputation.
A company’s online reputation can be made or broken by its Google reviews. The majority of unhappy or dissatisfied customers actually take the time to add reviews about a business, despite the fact that every business owner hopes to receive the most positive reviews online. The customer support team’s responsibility is to look into these issues.
A customer’s Google review cannot be removed by a business owner alone. You must include a concise justification for why you believe a review is breaking Google’s review policy when you report a bad review. It is crucial that you describe the infringement in detail so that the Google team does not miss it.
Conclusion
If you followed the preceding instructions, you should now be able to erase a Google review with confidence. Take down a negative Google review to put your company back on track.